Frequently Asked Questions (FAQ)

Click on SIGN UP. Enter your email id, password and confirm password in the form, accept T & C and click on 'Signup'. Once your sign up is successful you will receive a welcome mail from Photojaanic.
Your password is sent to the email address registered with Photojaanic. Follow these steps:
- Go to http://www.photojaanic.sg and click on login.
- Click the 'Forgot your password?' link.
- Enter your email address and click 'E-mail New Password'.
- Photojaanic will send you an email to reset the password. Follow the further procedure accordingly.
- You can now log in to Photojaanic.
Yes, the password is case sensitive. The password can be 128 characters long. It can include special characters, numbers, alphabets & spaces.
Photojaanic occasionally sends email newsletters and other information that we think will interest our customers. If you do not want to get these, email customercare@photojaanic.sg and request to be removed from our mailing list. Please allow 7-10 business days for the change to take effect.
OR
User can unsubscribe from the service through mails received on subscription.
If you wish to cancel your Photojaanic account, please write to customercare@photojaanic.sg
Log in to your account and go to 'My Account' tab. Click on ' My Profile'. Update the required information and click on 'Save'. Your changes will be updated.
You will receive your sign up offer in the welcome email that you receive from Photojaanic. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@photojaanic.sg.
You need Adobe Flash Player to create your products. If you do not have it installed yet, you will be prompted to download and install the Adobe Flash Player. Click the link and download the set up for the flash player and install the same.You may need to restart your browser after installation.
You need to have Java Runtime Environment installed as a pre- requisite to add photos. If you do not have it installed yet, you will be prompted to do so, click on the download link to download and install the Java Runtime software.
Yes, there are certain products that you can design on a mobile. For the products which are not supported on a mobile device, the website will show a message that "Flash Player is required", you will have to design those products on a desktop.
Generally, most photos taken on latest models of digital cameras are suitable. Mobile phone photos may be unsuitable unless resolution is high. Images of at least 300dpi should be used for good quality print. As a rough guideline, images of at least 4MB should be used for smaller products like keychains and mugs, while larger products like posters and canvases may require at least 10MB and above. You will be alerted with a red triangular alert if the image used is of a low resolution. Kindly verify your design before adding to cart.
JPEG (.jpg, .jpeg) and PNG NOTE: Whenever you upload to Photojaanic, only a copy is actually placed in your account. Your original digital photo remains unchanged on your computer.
If the names of your files do not end with a dot and a three- or four-letter extension (.jpg, .zip, etc.), your computer may be set to hide file extensions at the end of file names. This setting is easy to change: On a PC with Windows NT: From your computer desktop, click 'Start' and select 'Control Panel' from the menu on the right. Double click 'Folder Options'. Click on the 'View' tab at the top of the window. Uncheck the box labeled 'Hide extensions for known file types' and click on the 'OK' button to confirm your change. You should now see the file extensions at the end of all file names. NOTE: These steps may vary slightly if you have an older Windows operating system. On a Mac: Click on the 'Finder' drop-down menu at the top of your browser window. Select 'Preferences'. In the next window, select the 'Advanced' icon. Check the box next to 'Show all filename extensions'. NOTE: These steps may vary slightly if you have an older Mac operating system.top.
Inorder to import photos from Facebook -Click on "My Photos" -The "Facebook" icon will be displayed, click on the same. -The Facebook website will open in a pop-up window. Login using your Facebook login details. -After successful login, select photos from album in your Facebook account. -Drag and drop the photos into the designing area - Continue designing your product Note: At times some browsers may restrict a pop-up window. In this case select "Allow blocked pop-up" or any relevant browser option to allow the pop-up window. You may also have to refresh the window after allowing the pop-up.
-Click on the photo -Select the editing option from tools displayed
The number of photos varies depending on product and themes selected. Recommended: Photobooks: min 30-69 photos for a basic 20-page book Photogifts like Mugs and Keychains: about 1-3 photos Calendars: about 12-13, min. about 1 photo per month + cover Posters and Canvases: 1 photo for basic design, up to 10 photos for collages Stationery: min. about 1 photo.
No. Uploading digital photos is free !
It will take approximately 30-40 seconds to upload a 1MB digital photo file. The faster your Internet connection, the less time it will take to upload your photos.
There are two ways to create an Album: 1) Go to "My Account",click on "My Albums". Enter an Album Name and click on ""Create New Album"". You may also add photos to any of your existing albums. Click on your desired album and this will take you to the uploader page wherein you can use either our Java uploader or a flash uploader to upload your photographs. 2)Alternatively, when you are designing a product, you can go to ""Add Photos"", here we provide a flash uploader for you to create your albums and upload photographs into it.
Actually, they will look better. When we print your photos, we use the high-resolution versions of the photos stored with your account. As a result, your printed photos should appear cleaner and more colourful than what you see on your monitor. We will display a warning for any photo that may not produce a good quality print, and you can click the 'Preview' link under each photo in your cart to see how it will appear when printed in different sizes.
Click the "Save" button below on the screen. Note that your project will also be automatically saved at regular intervals while you are designing.
Your projects or photo albums are stored only for 74 days from the date of creation/last usage.
After previewing your design, you will need to verify and approve your design before proceeding to order. Click "Add to cart", your design will be added to your shopping cart. After checking the details you can check out and make payment. You will receive an email from us confirming your order.
You can log in and click on My Account tab. Under My Account there is an option called My Project where you can view your past projects. You projects are only stored for 74 days from the last date of use. You will need to access the projects and photos before the 74 days expiry to keep the projects stored.
You can only edit the projects which are not already added to the cart. Once you add the project to cart cannot be edited. If you wish to change the design, you may 'Duplicate' the project and edit upon it. Note that when you add this duplicated project to cart again, it will be added as a new item to your shopping cart and will not replace/remove the previous item (which can be removed from the shopping cart if needed).
You can go to My Projects under My Account. All your projects will be listed. Duplicate the project by clicking on the duplicate icon against the project. Edit it before you add it to cart.
From the product themes page, click on the link 'Design yourself' given below on the themes page. You will be redirected to the design tool. Use various backgrounds, clip arts , borders etc to customize and create your own design.
In-order to resize a photo, select the respective photo in the design area and under the "IMAGE & TEXT EDITING" options scale the image using the respective control
There is no restriction on size of the photo. However, the user has to upload photos of a good resolution(atleast 300dpi) for a good quality output.
There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.
Login to the website and click the shopping cart link on top part of the page. Your orders that were added to the cart and not yet checked out will be shown in the shopping cart.
Yes. Once in the shopping cart you can edit the quantity needed and click the Update Quantity button.
Yes. In the shopping cart,click the REMOVE button for the item you would like to delete.
Photojaanic supports the following Payment methods : Pay Pal (Includes VISA, MasterCard, DISCOVER, AMEX, eCHECK, PayPal)
Yes. You will be notified if your payment is successful on the website. In most cases your bank will also send an sms.
All orders are shipped, by courier or via the post.
Yes. Your order can be shipped anywhere in Singapore. You need to enter the address where the product is to be shipped during your check out. Shipping charges will be extra. Shipping rates are generated automatically when you enter your address or may be updated manually with the 'click to calculate shipping' button.
Click on Track Orders to get a status update of your orders. You will see the list of all orders you have placed. Click on the order number that you want to track, to see the details
You will see the details of your order upon successful transaction, and a confirmation email will also be sent to you.
The estimated time to deliver your order from our facility to your destination address is as follows:
Within 5-11 days.
Note: Number of days refers to business days and estimate only.
Once you have Added to Cart, you cannot change your designs. Kindly ensure that you "Preview" and "Verify" all designs before adding to cart. You may however still remove the order from your Shopping Cart and place another order before "Checking out". Once you have checked out your shopping cart, your order will be automatically sent for production and hence cannot be cancelled.
As soon as you receive the order and notice defective product, kindly take a photo and email it to us at customercare@photojaanic.sg. Our customer service team will contact you when they receive the email. You may be requested to send the order back to the return address. Please note that complaint needs to be made within 10 days of receipt of the product in order to be eligible for a replacement.
Kindly take a photo of the parcel before opening it. Then check if the product inside the parcel is damaged too. If yes, take a photo of the product as well. Email us the photo of the parcel (and product if damaged) together with the details of the courier acknowledgment receipt at customercare@photojaanic.sg. Our customer service team will be in contact with you. You may be requested to send the order back to the return address. A complaint needs to be made within 10 days of receipt of the product in order to avail the refund.
Click on Contact Us link and send us your complaint or feedback. We love feedback from our customers.
You may contact us at customercare@photojaanic.sg
You can redeem your promo / coupon code at the shopping cart checkout. --Please note that most promotions have validity period and need to be redeemed with this period.
Orders once placed cannot be cancelled or withdrawn. When the Goods ordered by you are not available from stock, You shall be notified and given the option to either wait until the Goods are available from stock or cancel the order. Upon such cancellation of your Orders, we shall make the repayment in full the amount, if the amount is already paid by you.
Yes, an invoice will be sent to you along with the parcel.
Kindly contact our customer care service at customercare@photojaanic.sg and tell us about your requirement.
No, gift wrapping option is not yet available with us.
Yes, you can mail us your revised address details at customercare@photojaanic.sg within 24 hours of placing the order.
You can send the details of your courier company to us at customercare@photojaanic.sg and we shall get back to you about the same.
Once you enter the promo code, you will get a message stating that the discount has been applied. Also after clicking review order discounted total price will be displayed.
In this case kindly contact us at customercare@photojaanic.sg. allowed.
You will receive your sign up offer in the welcome email that you receive from Photojaanic. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@photojaanic.sg.
Yes, special offers and promotions have an expiry date. The promotions cannot be extended. Visit https://www.photojaanic.sg/offers for the special offers of the month. Also like us on facebook to get latest updates on our discounts and offers.
Yes, most of the promotions are transferable. You can share it with your family and friends. For conforming whether you can share the promotion or offer, kindly mail our customer service team at customercare@photojaanic.sg
For viewing product wise shipping cost, click on 'Pricing' link on the product page.
Yes, in order to place an order on Photojaanic you need to have an account with us. To create an account click on 'Signup'.There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.
To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.
No, unlike the other product projects, currently Photojaanic provides no options to save a Mobile case project.
To view the shipping information, check the link "Shipping Information" on the respective product page.To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.
Photojaanic makes available, many a attractive Offers to the users regularly, right from the time of Signup. We send regular offer mails to our users who have subscribed to the Newsletter. Also, offers are mentioned on the Photojaanic Offers page.
Please refer to our shipping and delivery times on our website here.
To view the time taken for your order to arrive, click on 'view shipping information' link given on product page.
Account
Click on SIGN UP. Enter your email id, password and confirm password in the form, accept T & C and click on 'Signup'. Once your sign up is successful you will receive a welcome mail from Photojaanic.
Your password is sent to the email address registered with Photojaanic. Follow these steps:
- Go to http://www.photojaanic.sg and click on login.
- Click the 'Forgot your password?' link.
- Enter your email address and click 'E-mail New Password'.
- Photojaanic will send you an email to reset the password. Follow the further procedure accordingly.
- You can now log in to Photojaanic.
Yes, the password is case sensitive. The password can be 128 characters long. It can include special characters, numbers, alphabets & spaces.
Photojaanic occasionally sends email newsletters and other information that we think will interest our customers. If you do not want to get these, email customercare@photojaanic.sg and request to be removed from our mailing list. Please allow 7-10 business days for the change to take effect.
OR
User can unsubscribe from the service through mails received on subscription.
If you wish to cancel your Photojaanic account, please write to customercare@photojaanic.sg
Log in to your account and go to 'My Account' tab. Click on ' My Profile'. Update the required information and click on 'Save'. Your changes will be updated.
You will receive your sign up offer in the welcome email that you receive from Photojaanic. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@photojaanic.sg.
Pre-Requisite
You need Adobe Flash Player to create your products. If you do not have it installed yet, you will be prompted to download and install the Adobe Flash Player. Click the link and download the set up for the flash player and install the same.You may need to restart your browser after installation.
You need to have Java Runtime Environment installed as a pre- requisite to add photos. If you do not have it installed yet, you will be prompted to do so, click on the download link to download and install the Java Runtime software.
Yes, there are certain products that you can design on a mobile. For the products which are not supported on a mobile device, the website will show a message that "Flash Player is required", you will have to design those products on a desktop.
Designing
Generally, most photos taken on latest models of digital cameras are suitable. Mobile phone photos may be unsuitable unless resolution is high. Images of at least 300dpi should be used for good quality print. As a rough guideline, images of at least 4MB should be used for smaller products like keychains and mugs, while larger products like posters and canvases may require at least 10MB and above. You will be alerted with a red triangular alert if the image used is of a low resolution. Kindly verify your design before adding to cart.
JPEG (.jpg, .jpeg) and PNG NOTE: Whenever you upload to Photojaanic, only a copy is actually placed in your account. Your original digital photo remains unchanged on your computer.
If the names of your files do not end with a dot and a three- or four-letter extension (.jpg, .zip, etc.), your computer may be set to hide file extensions at the end of file names. This setting is easy to change: On a PC with Windows NT: From your computer desktop, click 'Start' and select 'Control Panel' from the menu on the right. Double click 'Folder Options'. Click on the 'View' tab at the top of the window. Uncheck the box labeled 'Hide extensions for known file types' and click on the 'OK' button to confirm your change. You should now see the file extensions at the end of all file names. NOTE: These steps may vary slightly if you have an older Windows operating system. On a Mac: Click on the 'Finder' drop-down menu at the top of your browser window. Select 'Preferences'. In the next window, select the 'Advanced' icon. Check the box next to 'Show all filename extensions'. NOTE: These steps may vary slightly if you have an older Mac operating system.top.
Inorder to import photos from Facebook -Click on "My Photos" -The "Facebook" icon will be displayed, click on the same. -The Facebook website will open in a pop-up window. Login using your Facebook login details. -After successful login, select photos from album in your Facebook account. -Drag and drop the photos into the designing area - Continue designing your product Note: At times some browsers may restrict a pop-up window. In this case select "Allow blocked pop-up" or any relevant browser option to allow the pop-up window. You may also have to refresh the window after allowing the pop-up.
-Click on the photo -Select the editing option from tools displayed
The number of photos varies depending on product and themes selected. Recommended: Photobooks: min 30-69 photos for a basic 20-page book Photogifts like Mugs and Keychains: about 1-3 photos Calendars: about 12-13, min. about 1 photo per month + cover Posters and Canvases: 1 photo for basic design, up to 10 photos for collages Stationery: min. about 1 photo.
No. Uploading digital photos is free !
It will take approximately 30-40 seconds to upload a 1MB digital photo file. The faster your Internet connection, the less time it will take to upload your photos.
There are two ways to create an Album: 1) Go to "My Account",click on "My Albums". Enter an Album Name and click on ""Create New Album"". You may also add photos to any of your existing albums. Click on your desired album and this will take you to the uploader page wherein you can use either our Java uploader or a flash uploader to upload your photographs. 2)Alternatively, when you are designing a product, you can go to ""Add Photos"", here we provide a flash uploader for you to create your albums and upload photographs into it.
Actually, they will look better. When we print your photos, we use the high-resolution versions of the photos stored with your account. As a result, your printed photos should appear cleaner and more colourful than what you see on your monitor. We will display a warning for any photo that may not produce a good quality print, and you can click the 'Preview' link under each photo in your cart to see how it will appear when printed in different sizes.
Click the "Save" button below on the screen. Note that your project will also be automatically saved at regular intervals while you are designing.
Your projects or photo albums are stored only for 74 days from the date of creation/last usage.
After previewing your design, you will need to verify and approve your design before proceeding to order. Click "Add to cart", your design will be added to your shopping cart. After checking the details you can check out and make payment. You will receive an email from us confirming your order.
You can log in and click on My Account tab. Under My Account there is an option called My Project where you can view your past projects. You projects are only stored for 74 days from the last date of use. You will need to access the projects and photos before the 74 days expiry to keep the projects stored.
You can only edit the projects which are not already added to the cart. Once you add the project to cart cannot be edited. If you wish to change the design, you may 'Duplicate' the project and edit upon it. Note that when you add this duplicated project to cart again, it will be added as a new item to your shopping cart and will not replace/remove the previous item (which can be removed from the shopping cart if needed).
You can go to My Projects under My Account. All your projects will be listed. Duplicate the project by clicking on the duplicate icon against the project. Edit it before you add it to cart.
From the product themes page, click on the link 'Design yourself' given below on the themes page. You will be redirected to the design tool. Use various backgrounds, clip arts , borders etc to customize and create your own design.
In-order to resize a photo, select the respective photo in the design area and under the "IMAGE & TEXT EDITING" options scale the image using the respective control
There is no restriction on size of the photo. However, the user has to upload photos of a good resolution(atleast 300dpi) for a good quality output.
There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.
Ordering
Login to the website and click the shopping cart link on top part of the page. Your orders that were added to the cart and not yet checked out will be shown in the shopping cart.
Yes. Once in the shopping cart you can edit the quantity needed and click the Update Quantity button.
Yes. In the shopping cart,click the REMOVE button for the item you would like to delete.
Photojaanic supports the following Payment methods : Pay Pal (Includes VISA, MasterCard, DISCOVER, AMEX, eCHECK, PayPal)
Yes. You will be notified if your payment is successful on the website. In most cases your bank will also send an sms.
All orders are shipped, by courier or via the post.
Yes. Your order can be shipped anywhere in Singapore. You need to enter the address where the product is to be shipped during your check out. Shipping charges will be extra. Shipping rates are generated automatically when you enter your address or may be updated manually with the 'click to calculate shipping' button.
Click on Track Orders to get a status update of your orders. You will see the list of all orders you have placed. Click on the order number that you want to track, to see the details
You will see the details of your order upon successful transaction, and a confirmation email will also be sent to you.
The estimated time to deliver your order from our facility to your destination address is as follows:
Within 5-11 days.
Note: Number of days refers to business days and estimate only.
Once you have Added to Cart, you cannot change your designs. Kindly ensure that you "Preview" and "Verify" all designs before adding to cart. You may however still remove the order from your Shopping Cart and place another order before "Checking out". Once you have checked out your shopping cart, your order will be automatically sent for production and hence cannot be cancelled.
As soon as you receive the order and notice defective product, kindly take a photo and email it to us at customercare@photojaanic.sg. Our customer service team will contact you when they receive the email. You may be requested to send the order back to the return address. Please note that complaint needs to be made within 10 days of receipt of the product in order to be eligible for a replacement.
Kindly take a photo of the parcel before opening it. Then check if the product inside the parcel is damaged too. If yes, take a photo of the product as well. Email us the photo of the parcel (and product if damaged) together with the details of the courier acknowledgment receipt at customercare@photojaanic.sg. Our customer service team will be in contact with you. You may be requested to send the order back to the return address. A complaint needs to be made within 10 days of receipt of the product in order to avail the refund.
Click on Contact Us link and send us your complaint or feedback. We love feedback from our customers.
You may contact us at customercare@photojaanic.sg
You can redeem your promo / coupon code at the shopping cart checkout. --Please note that most promotions have validity period and need to be redeemed with this period.
Orders once placed cannot be cancelled or withdrawn. When the Goods ordered by you are not available from stock, You shall be notified and given the option to either wait until the Goods are available from stock or cancel the order. Upon such cancellation of your Orders, we shall make the repayment in full the amount, if the amount is already paid by you.
Yes, an invoice will be sent to you along with the parcel.
Kindly contact our customer care service at customercare@photojaanic.sg and tell us about your requirement.
No, gift wrapping option is not yet available with us.
Yes, you can mail us your revised address details at customercare@photojaanic.sg within 24 hours of placing the order.
You can send the details of your courier company to us at customercare@photojaanic.sg and we shall get back to you about the same.
Once you enter the promo code, you will get a message stating that the discount has been applied. Also after clicking review order discounted total price will be displayed.
In this case kindly contact us at customercare@photojaanic.sg. allowed.
You will receive your sign up offer in the welcome email that you receive from Photojaanic. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@photojaanic.sg.
Yes, special offers and promotions have an expiry date. The promotions cannot be extended. Visit https://www.photojaanic.sg/offers for the special offers of the month. Also like us on facebook to get latest updates on our discounts and offers.
Yes, most of the promotions are transferable. You can share it with your family and friends. For conforming whether you can share the promotion or offer, kindly mail our customer service team at customercare@photojaanic.sg
For viewing product wise shipping cost, click on 'Pricing' link on the product page.
Yes, in order to place an order on Photojaanic you need to have an account with us. To create an account click on 'Signup'. There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.
To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.
No, unlike the other product projects, currently Photojaanic provides no options to save a Mobile case project.
To view the shipping information, check the link "Shipping Information" on the respective product page.To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.
Photojaanic makes available, many a attractive Offers to the users regularly, right from the time of Signup. We send regular offer mails to our users who have subscribed to the Newsletter. Also, offers are mentioned on the Photojaanic Offers page.
Delivery
Please refer to our shipping and delivery times on our website here.
To view the time taken for your order to arrive, click on 'view shipping information' link given on product page.